This policy describes how refunds and cancellations are handled for NWF+ subscription plans and in-app purchases.

1. Cancellation of Subscription

You may cancel your NWF+ subscription at any time. To cancel your subscription:

• Open the Google Play Store on your device

• Tap your profile icon → Payments & subscriptions → Subscriptions

• Select NWF+ and tap Cancel subscription

• Follow the on-screen instructions

Important: Canceling your subscription will stop future charges. You will continue to have access to premium content until the end of your current billing period. After that, your account will revert to the free plan.

2. Changing Your Plan

You may upgrade or downgrade your plan at any time from within the app.

When you change plans, Google Play calculates the unused value of your current plan and converts it into additional time on your new plan. You will be charged the full price of the new plan, and your next billing date will be extended to account for the remaining value of your previous plan.

For example, if you upgrade with 20 days remaining on a monthly plan, those 20 days are converted into extra days on your new plan rather than being refunded.

Your previous plan ends immediately when the new plan takes effect. You will not be charged for both plans at the same time.

3. Refund Policy

Since all payments are processed through Google Play, refund requests are subject to Google Play's refund policies.

Within 24 hours of purchase: You may request a refund directly through Google Play. Go to play.google.com → Account → Order history → find the NWF+ transaction → Request a refund.

After 24 hours: Refund requests should be sent to our support team. We will review each request on a case-by-case basis. Refunds may be granted in the following situations:

• You were charged after successfully canceling your subscription

• You experienced a technical issue that prevented you from accessing paid content

• You were charged multiple times for the same subscription period

• Unauthorized purchases were made on your account

4. Non-Refundable Situations

Refunds will generally not be provided in the following cases:

• You simply changed your mind after purchasing

• You did not use the service during the subscription period

• You failed to cancel before the auto-renewal date (except where Google Play's own policies apply)

• Your account was suspended due to violation of our Terms and Conditions

5. Free Trial

If we offer a free trial period, you will not be charged during the trial. If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan, and you will be charged the applicable fee.

6. How to Request a Refund

To request a refund from our team, please email us with the following information:

• Your account email address

• Date of purchase

• Google Play order number (found in your email receipt)

• Reason for the refund request

7. Processing Time

Approved refunds will be processed within 5–10 business days. The refund will be returned to the original payment method used for the purchase.

8. Contact Us

For refund or cancellation inquiries, contact us at:

Email: support@thenewworldfilms.com